Scheduling & Cancellation Policy

SCHEDULING & CONFIRMATION
We do as much scheduling and communications as possible via email, however we understand this does not work for everyone, please let us know if you need a phone call.

We  start our scheduling process early in the Spring and sketch out which areas we will visit and how long we will be there based on existing customers.  For new customers please be aware that once it gets hot, we are actually a good way through our shearing season and our dates will be limited.  We do want new business so we will do our best to accommodate you, but please be patient!

Once we agree on a shearing date, the date is firm unless we contact you. We may otherwise not be in touch until the day before.  If you forget and have to reschedule we charge a $50 rescheduling fee.  If we show up and you are not prepared or animals cannot be caught we expect to be paid our minimum farm call fee for the time to drive and show up at your farm.   

We will give you a ballpark time for your appointment. We have multiple jobs stacked in a day and we take each jobs as it comes, which makes it nearly impossible to keep to a perfect schedule.  We appreciate if you are able  to keep your shearing day as open and flexible as possible, and we will get to you as soon as we can.

We will text you the night before your shearing date (or call if you do not have text capability) to confirm and give you ballpark time for the next day. We are often working long hours during the day so expect this contact in the evening, sometimes after 8pm. You will receive another text or call on the day of shearing when we are en route to you with a more specific ETA. 

CANCELLATIONS & RAIN
If you have to cancel we will try to reschedule you in a timely manner, but be aware that available dates to reschedule may be limited.  Cancellations with less than 24 hours notice will be charged a $50 reschedule fee.  This is only appropriate as we have held time in our schedule for you that we are unlikely to be able to fill with other work at short notice.

If rain is predicted please do everything you can to keep your animals dry. We cannot shear wet sheep. Alpacas, Llamas and goats may be damp, but cannot be soaking wet. If you cannot keep your animals dry please give us as much advance notice as possible so we can reschedule.